Delete your Property Mind account

How to ask

1. Email contact@propertymind.uk from the email address you use to sign in, with the subject “Delete my account”.
2. We reply to confirm it is you. If you are a landlord, we also tell you how to download your records first, if you want them.
3. We delete your account within 30 days, and email you when it is done.

This works for landlord and tenant accounts, whether you use the web, the iPhone app or the Android app. You can change your mind any time before we delete the account.

What we delete

• Your profile: your name, email address and phone number.
• Your sign-in account, so nobody can sign in as you again.
• Your notification settings, and your devices' notification tokens.
• If you are a landlord: your properties, tenancies and documents, except the records below.

What we keep, and for how long

Property Mind keeps a dated evidence record of what was done in a tenancy: which document was served, when and how. Those records may be needed to settle a legal claim, so we keep them for six years after the tenancy ends. Your name and contact details in them are replaced by a reference, so they no longer identify you directly. The record also shows that an account was deleted, and when.

If you are a tenant: deleting your account does not delete what your landlord recorded about your tenancy. That record belongs to your landlord. To ask about it, contact your landlord.

Deleted data can remain in backups for up to 7 days before it is gone.

Our privacy policy has the full detail.