Support
Get help
Draft. This page is being reviewed by our solicitor before the apps launch. It describes how the service works today, and may change after that review.
Contact us
Email contact@propertymind.uk. Tell us which app you are using (web, iPhone or Android), and what happened. A screenshot helps.
We read every message and aim to reply within two working days. Never send us your password. We will never ask for it.
Trouble signing in
- Use “Forgot password?” on the sign-in page to reset your password by email.
- Sign-in has to finish in the same browser it started in, within a few minutes. If you see a message that your sign-in link has expired, start again from the Log in button.
- If you are a tenant, your landlord sends your invite. If it has expired, ask them to send a new one.
Your data
- Our privacy policy explains what we hold and why.
- To get a copy of your data, or to correct it, email contact@propertymind.uk.
- To delete your account, see how to delete your account.
Reporting a security problem
If you think you have found a security weakness in Property Mind, email contact@propertymind.uk with “Security” in the subject. Please do not test it against other people's accounts or data. We will reply and keep you updated while we fix it.